Privacy Policy | Expert Appliance Repair

1. Information We Collect

When you use our website to book an appliance repair service, we may collect the following personal information to facilitate the service:

Personal Details: Your full name, phone number, and email address.
Location Details: Your city and address to dispatch our technicians to your doorstep.
Appliance Details: Information regarding the appliance needing repair, such as type (AC, Fridge, etc.), brand, issue description, and warranty status.

2. How We Use Your Information

The information we collect is strictly used to provide and improve our repair services. Specifically, we use your data to:

Schedule and dispatch independent repair technicians to your location.
Communicate with you regarding your booking, provide cost estimates, and send service updates via Call, SMS, or WhatsApp.
Maintain internal records for billing, service history, and quality assurance.

3. Data Protection and Security

We are committed to ensuring that your information is secure. We implement reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online against unauthorized access, disclosure, or alteration.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information is only shared with:

Our network of independent, third-party technicians strictly for the purpose of completing your requested appliance repair.
Legal or regulatory authorities if required by law.

5. Digital Management by Ads Web Lab

Our website hosting, digital infrastructure, and online advertising (such as Google Ads) are managed by our digital marketing partner, Ads Web Lab.

Ads Web Lab may have administrative access to the website analytics, tracking scripts, and form submission data (via secure Google Scripts) solely for the purpose of maintaining the website's functionality and optimizing advertising performance. Ads Web Lab adheres to strict confidentiality agreements and does not use this data for their own independent marketing purposes.

6. Cookies and Tracking

This website uses cookies and tracking pixels (such as Google Tag Manager) to analyze website traffic, track the effectiveness of our Google Ads campaigns, and improve user experience. You can choose to accept or decline cookies through your browser settings.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us directly:

Phone: 18002708024
Email: info@24x7customers.services