Terms of Service | Expert Appliance Repair

1. Independent Service Acknowledgment

24x7 Customers operates as an independent, third-party home appliance repair platform. We provide repair and maintenance services through our network of certified technicians. We are NOT an authorized service center for any specific appliance brand or manufacturer. Using our services for appliances currently under a manufacturer's warranty may void that original warranty.

2. Service & Diagnostics Policy

Upon booking, a technician will visit your premises to diagnose the appliance issue. We enforce a transparent pricing policy:

Diagnostics Fee: If you choose not to proceed with the repair after our technician has diagnosed the issue and provided an estimate, a standard visiting/diagnostics fee will apply.
Estimates: All cost estimates provided are subject to the actual physical inspection of the appliance. Estimates may change if additional internal faults are discovered during the repair process.

3. Payment Terms

Payment for services rendered and parts replaced must be made immediately upon completion of the repair work. We accept payments via cash, UPI, and major digital wallets. We do not offer credit facilities or deferred payment plans.

4. Warranty on Repairs

We stand by the quality of our work. We offer a post-repair warranty on the specific spare parts replaced and labor provided by our technicians:

The warranty period generally ranges from 30 to 90 days, depending on the appliance and part replaced. The exact warranty period will be stated on your invoice.
Exclusions: The warranty covers ONLY the parts we replaced and the specific issue we repaired. It does not cover new issues, physical damage, power surge damage, or issues arising from improper use of the appliance after the repair.

5. Cancellations & Rescheduling

If you need to cancel or reschedule your service appointment, please inform us at least 2 hours prior to the scheduled visit. Repeated cancellations or refusal to pay the diagnostic fee upon arrival may result in restricted access to our services in the future.

6. Digital Platform Management (Ads Web Lab)

The website architecture, hosting, Google Ads marketing, and lead generation for this platform are managed exclusively by Ads Web Lab.

Ads Web Lab functions solely as a digital marketing agency and is completely separate from the physical repair operations.
Ads Web Lab bears no liability, legal or financial, for the physical repair services, customer-technician interactions, property damage, or warranty claims. All service-related liabilities remain strictly with 24x7 Customers.

7. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website and services following any such changes constitutes your acceptance of the new terms.